Draft. This text sets out product decisions already made and must be checked by a legal advisor before publication, in particular withdrawal, refunds and clauses that require specific approval. Fields in square brackets are still to be completed. Last updated: .
1. Who we are and what we offer
Dimorio is a service of SEPTEM S.R.L.S., with its registered office at Via Mirone 12, 00125 Rome, VAT number 18654901000. Dimorio lets you upload a property’s photos, get an automatic quality score, improve them with artificial intelligence and download them. The service is designed for real estate agents and agencies, but private individuals can use it too.
2. Account and free trial
To use Dimorio you need an account with a verified email, or to sign in with Google, Apple or Microsoft. When you create your account, you confirm once that you own the photos you will upload, or that you have permission to upload, process and use them with Dimorio, including processing by the providers described in the privacy policy. You don’t need to own the property or to have taken the photos. A new verified account gets 1 free credit, with no card required.
3. Credits and packs
While Dimorio is in beta, credit packs are not on sale. This section describes how they will work.
- A credit improves one photo and covers the first result plus two retries on the same photo.
- Packs: 10 photos €9, 20 photos €14, 50 photos €32. Prices include VAT [VAT rules for foreign customers and businesses, to be confirmed].
- Purchased credits never expire and are valid for every property in your account.
- Uploading photos uses no credits. You can keep up to 100 not-yet-improved photos; improved photos don’t count toward this limit.
- A credit is used when you receive a usable result, even if it comes with a quality warning. If the result isn’t delivered because of a technical error, the credit becomes available again.
4. Payments, invoices, refunds and withdrawal
You pay on a secure checkout page run by our provider [provider name]. The invoice is available in your account. Every refund request goes through support, which usually replies within two business days.
If you are a consumer, you have the right of withdrawal provided by the Italian Consumer Code. [Withdrawal terms and exceptions for digital content and services, how to exercise the right and the withdrawal form: to be drafted with the legal advisor.] Support handles valid withdrawal requests and does not refuse them at its own discretion.
5. Your photos
Your photos remain yours. We use them only to provide the service, for support and to improve our retouching process internally, as described in the privacy policy. We don’t use them for advertising and we don’t train models on your photos. The original is never overwritten, and every improved version is added next to the original.
Don’t upload photos that infringe other people’s rights or contain unlawful content. Before publishing a listing, always check that the improved photos represent the property faithfully: responsibility for the listing stays with whoever publishes it.
6. AI-edited content
Improved photos are content edited with artificial intelligence and carry a label saying so, as explained on the AI content page. Don’t remove the label from the files you publish.
7. Service limits
- Accepted formats: JPEG, PNG, WebP, HEIC and HEIF; up to 25 MB per file, 12,000 pixels per side and 80 megapixels.
- Up to 100 photos per import and up to 100 photos per improvement request.
- Photos are stored at up to 4096 pixels on the long side; smaller ones are not upscaled.
8. Service interruptions
If photo improvement stops, we suspend sales of new packs and explain why in the app. You can cancel photos that haven’t started yet and get the reserved credits back. If the interruption lasts more than 24 consecutive hours, we automatically cancel the work that hasn’t started, return the credits and let you know in the app. Photos already improved, downloads, invoices and support remain available.
9. Closing your account
You can close your account from the settings. Closure starts only after you confirm it with the link we email you. Unused credits are not refunded automatically. Download the photos and invoices you need first; invoices are kept for the period required by law.
10. Changes, governing law and contact
If we change these terms, we will let you know before the changes take effect. [Governing law and competent court, distinguishing consumers and professionals: to be drafted with the legal advisor.] For any question, write to us through support or at support@septemhq.com.